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Файл Human Resources Management in the Hospitality Industry

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Contents
Preface vii
PART I OVERVIEW OF HUMAN RESOURCES MANAGEMENT 1
CHAPTER 1 Introduction to Human Resources in the Hospitality
Industry 3
Overview of Hospitality Industry 4
Managing Human Resources in the Organization 7
Human Resources Activities 9
Diversity in the Hospitality Workplace 14
Specific Human Resources Responsibilities 19
Human Resources Terms 23
For Your Consideration 23
Case Study: Human Resources Management in Action 23
Internet Activities 25
Endnote 26
CHAPTER 2 The Legal Environment of Human Resources
Management 27
Employment Law 28
The Government’s Role in the Management of Human Resources 30
A Manager’s Review of Significant Employment Legislation 32
The International Legal Environment for Multinational Hospitality
Companies 49
The Special Role of the Hospitality Unit Manager 55
Human Resources Terms 58
For Your Consideration 58
Case Study: Human Resources Management in Action 59
Internet Activities 61
CHAPTER 3 Human Resources Management: Policies
and Procedures 63
HR Policy and Procedures Activities 64
Steps in HR Policy and Procedures Development 74
Review for Legal Compliance 77
Applying Advanced Technology to HR Policies and Procedures 80
HR Policies and Procedures Documentation and Record Keeping 86
Human Resources Terms 92
For Your Consideration 92
Case Study: Human Resources Management in Action 92
Internet Activities 95
PART II SECURING HUMAN RESOURCES 97
CHAPTER 4 Employee Recruitment and Selection 99
Factors Affecting Recruiting Efforts 100
The Search for Qualified Employees 105
Factors Affecting Selection Efforts 112
Negligent Hiring 126
Job Offers 128
Human Resources Terms 129
For Your Consideration 130
Case Study: Human Resources Management in Action 130
Internet Activities 131
CHAPTER 5 First Impressions and an Ethical Foundation 133
The New Employee Adaptation Process 135
Orientation Programs and Procedures 139
Employee Handbooks 149
Mentoring Programs 153
Human Resources and Ethical Concerns 159
Human Resources Terms 166
For Your Consideration 166
Case Study: Human Resources Management in Action 166
Internet Activities 168
Endnotes 168
PART III HUMAN RESOURCES IN ACTION 169
CHAPTER 6 Planning Training Programs 171
Introduction to Training 172
Learning Principles Drive Training Principles 180
Focus on the Trainer 186
Use a Formal Training Process 188
Human Resources Terms 208
For Your Consideration 209
Case Study: Human Resources Management in Action 209
Internet Activities 211
iv Contents
CHAPTER 7 Delivering and Evaluating Training Programs 213
Introduction to Individual On-Job Training 214
Steps in On-Job Training 219
Other Individual Training Methods 227
Introduction to Group Training 229
Preparing for Group Training 231
Facilitating Group Training Sessions 236
Training Evaluation 246
Human Resources Terms 258
For Your Consideration 258
Case Study: Human Resources Management in Action 259
Internet Activities 261
Endnote 261
CHAPTER 8 Compensation Programs 263
Compensation Management 264
Legal Aspects of Compensation Management 271
Direct Financial Compensation 275
Indirect Financial Compensation 283
Nonfinancial Compensation 288
Human Resources Terms 290
For Your Consideration 291
Case Study: Human Resources Management in Action 291
Internet Activities 293
CHAPTER 9 Performance Management and Appraisal 295
Performance Management 296
Progressive Discipline 310
Behavior Improvement Tactics 316
Employee Separation 318
Legal Considerations of Performance Management and Appraisal 323
Human Resources Terms 327
For Your Consideration 328
Case Study: Human Resources Management in Action 328
Internet Activities 330
CHAPTER 10 Employee Health and Safety 331
Legal Aspects of Employee Protection 333
Employee Health 340
Employee Assistance Programs (EAPs) 342
Employee Safety and Security 344
Employee Security Programs 350
Human Resources Terms 359
For Your Consideration 360
Case Study: Human Resources Management in Action 360
Internet Activities 362
PART IV SPECIAL HUMAN RESOURCES CONCERNS 365
CHAPTER 11 Role of Human Resources in Strategic Planning
and Organizational Change 367
Organizational Change Is Constant 369
Human Resources and Strategic Planning 372
Continuum of Change 379
Resistance to Organizational Change 391
Human Resources Terms 396
For Your Consideration 396
Case Study: Human Resources Management in Action 397
Internet Activities 398
Endnote 398
CHAPTER 12 Critical Issues in Human Resources Management 399
Unionization in the Hospitality Industry 400
A Multigenerational Workforce 411
Downsizing and Outsourcing 417
Succession Planning Activities 425
Career Development Programs 429
Human Resources Terms 437
For Your Consideration 437
Case Study: Human Resources Management in Action 438
Internet Activities 439
Endnotes 440
CHAPTER 13 Human Resources: Planning for Global Expansion
by Dr. A. J. Singh 441
The Global Imperative: Why Hospitality Companies
Expand Internationally 442
Cultural Factors Impact International Operations 448
Focus on International Assignments 458
Managing Employees During Global Assignments 468
Human Resources Terms 484
For Your Consideration 484
Case Study: Human Resources Management in Action 484
Internet Activities 485
Endnotes 486
Index 487